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Hot line prank12/29/2023 ![]() ![]() Everyone who answers your call has been trained, but not everyone is a professional If you press one of those three numbers, you will be transferred to a specific crisis line that caters to that group of people all other calls will be routed to the nearest crisis center based on your area code. When you call 988, you’ll hear an automated greeting that lists different options, including a connection to the Veterans Crisis Line (press 1), Spanish-language services (press 2), or a service for LGBTQ people under 25 (press 3). Here are some important things to know before you dial 988, as well as what it's like to make the call. That's exactly what is happening, and that was our goal,” said April Naturale, the 988 interim executive director at Vibrant Emotional Health, the nonprofit group that runs the line for the Substance Abuse and Mental Health Services Administration. ![]() “The numbers of calls have gone up, and the wait time has gone down. It’s faster too: On average, a call is answered after 42 seconds, down from 2.5 minutes. In August, the 988 Lifeline answered 152,000 more calls, chats, and texts than the former hotline did in August 2021. (The longer number is still available as well.) The 988 Suicide and Crisis Lifeline received more than 96,000 calls, texts, and chats the week it went live in July, compared with the more than 66,000 it received the week before, when the hotline could be reached at 1-8a 45% increase in volume. Posters, magnets, stickers, and social media campaigns urged people who are in a crisis or worried about a loved one to dial the easy-to-remember number, just like they would dial 911 for emergencies related to physical health.Īnd so far, it seems to be successful in terms of reaching more people who could use emergency mental health support. The new three-digit suicide hotline number, 988, came out of the gates with a huge marketing blitz this summer, nearly two years after the National Suicide Hotline Designation Act became law. ![]()
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